Frequently Asked Questions

Before choosing an STAFFING agency, you want to know the reasons they’re a right fit for you. We get it. After all, we pre-screen our candidates thoroughly—and would expect you to do the same. On that note, here’s some further insight into who we are—and the services we offer:

Q: What services does The Staff Agency offer?

A: We offer temporary, temp-to-hire and direct hires across a wide-range of industries—from Fortune 500 companies to small businesses. In addition to staffing solutions, The Staff Agency also offers payroll services, on-site management (for high-volume clients) and specialized services for both international and local businesses alike.

Q: What is your screening process like?

A: Intensive. Thorough. Rigorous. We always promise to do what’s necessary to attract and recruit the best possible candidates for our clients, vigilantly inspecting their qualifications and results based on four key areas:

    • Online applications and resume
    • Phone and in-person interviews
    • Skills testing and behavioral assessments using the online service Prove It!
    • The Staff Agency uses E-Verify to determine the eligibility of candidates to work in the United States.
    • Online applications and resumes
    • Phone and in-person interviews
    • Skills testing and behavioral assessments using the online service Prove It!
    • The Staff Agency uses E-Verify to determine the eligibility of candidates to work in the United States.
    • In addition, drug testing is possible upon request.

    Q: What is your pricing like?

    A: Due to the different dynamics of each account, we do not offer across-the-board pricing. However, what we can promise is that you will always receive competitive rates and superior service.

    Q: Does The Staff Agency offer a guarantee?

    A: Yes. A 60-day unconditional replacement guarantee on all temp and full-time hires.

    Q: Does The Staff Agency offer client incentives?

    A: Yes. When a client ingratiates themselves to us by eliminating injuries in the workplace and legal action from the equation, we more than generously return the favor.

    Q: What is your time and attendance system like?

    A: We work diligently with you to ensure proper time tracking down to the nearest ¼ hour by using TimeTrak, a time-tested system that takes the guesswork out of invoicing, while allowing us to incorporate with anybody.

    Q: What is the typical temp rejection rate by clients?

    A: According to our internal auditing numbers, it’s less than 1%. We only send you the most qualified and compatible matches.

    Q: How can my company work with The Staff Agency?

    A: You can submit a staffing request online or simply call 786.276.8888